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SUPPORT & FAQ's
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WHAT SPEEDS CAN I EXPECT TO SEE?The speeds of all of our routers depend entirely on several key factors. 1) How close are you to a cell tower in your area? 2) What type of connection and antennas does the tower have? 3) How much network congestion does the tower have? We have members getting over 150+ MBPS from those who are closer to a cell tower with LTE+ (Advanced), all the way down to 5 MBPS who are too far from a cell tower. For many of our members, it's somewhere in the middle. We recommend testing it out risk-free and if it doesn't meet your expectations, return it within 7-days for a full refund. No questions asked.
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ARE THERE CONTRACTS OR CREDIT CHECKS? ARE THESE REALLY MONTH-TO-MONTH?All of our plans require no contracts or credit checks! Yes, these are month to month plans. Each payment pre-pays for your next 30 days of membership. You may of course cancel your subscription with us at anytime by simply returning your device to Unlimitedville. Monthly charges will continue until the device has been received. Additionally, our 7-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device within 7 days of receipt for a complete refund of your entire order!
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HOW EASY IS THIS TO SETUP?Our wifi routers are truly plug and play! Simply screw in the antennas by hand and plug the router into the wall and connect your devices to the WIFI network! (Note: please be sure that you have a strong cellular/LTE signal at your usage location(s)
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ARE YOU BETTER THEN CABLE OR FIBER?Typically cable/fiber is faster and cheaper than we are able to provide. Most of our members are unable to get these services or primarily travel. Shore Internet Solutions is the next best option.
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HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE HOTSPOT?Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans typically only allow 5-20gb of tethering. (which means the ability to use the phones data with your computer, tablet, or other connected devices.) That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, our plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection. Although you are not required to choose a membership plan that is the same provider as your phone plan, many of our members ARE on the same plan as their cellular provider, since they know it already works at their location.
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WHAT HAPPENS IF THIS DOESN'T WORK FOR ME?If the plan you initially choose does not connect or is slower than expected, this most likely means a lack of LTE coverage/reception at your location, or less commonly, the cellular tower your device is connecting to is either using outdated antennas or is congested from high usage in your area. Regardless of the reason, our 7-Day No Risk Return Policy has you covered. Simply return your device for a 100% refund and we'd love to help you choose a better option for your location.
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DO I OWN THE DEVICE WITH A MEMBERSHIP PLAN?You are the owner of the membership, however, you don’t own the device or account. When becoming a member you are responsible for paying for your first month of service. You may of course cancel your subscription with us at anytime by simply returning your device and we never charge any cancellation fees! Easy AND Simple.
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HOW DOES THE MEMBERSHIP WORK?Simply click on the Membership Plan at the top of the screen to view our plan. Once you place an order, the pre-configured device will be shipped and generally arrives within 3-5 business days. Your subscription with us will automatically recur on a monthly basis. You may cancel your subscription with us at anytime by simply returning your device and we never charge any cancellation fees! Easy AND Simple. If canceling please DO NOT ship the device back without contacting us first to start the cancellation process.
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